Here's a question we've been fielding a lot lately: who becomes your system administrator when NMS2S goes live?
It's a good sign that people are asking. It means the transition is actually landing on people's radar, not that anyone's behind. So here's that answer, straight from CCD's own transition page, plus a few other questions that have been coming up alongside it. If you haven't seen the full rollout schedule yet, we broke it down here.
Who Becomes My NMS2S Administrator?
Your BioTrack login does not carry over to NMS2S. That much has been said repeatedly. What hasn't landed as clearly is what replaces it.
Whoever is listed as the primary controlling person on your NM-PLUS account automatically becomes your license's initial NMS2S system administrator. There's nothing to request, nothing to fill out, no separate credential to chase down. It's assigned based on a record you likely haven't looked at in months.
That's a lighter lift than it sounds like. It's an existing record, not a new process.
The Deadline Is Today, Functionally
CCD's guidance says to update your NM-PLUS information "as soon as possible before the transition." No hard deadline is stated for this specific step, but the real cutoff to work backward from is August 25 at 5:00 p.m., when BioTrack access turns off for everyone except retailers and the migration process starts moving.
If your NM-PLUS record is wrong or outdated when that happens, you're not troubleshooting a login issue later, you're finding out your access was never set up correctly in the first place.
What To Actually Do
- Log into NM-PLUS now and confirm you're listed as the primary controlling person for your license
- Check that your business email is current. Every official NMS2S communication, including anything about your administrator access, goes to that email and gets posted to the CCD transition page. Nowhere else
- If the info is wrong, fix it today. There's no benefit to waiting and a real cost to not doing it
Watch For Impersonators
CCD has posted a direct warning on its transition page: unauthorized individuals are sending fraudulent emails impersonating department employees, using official-looking addresses and job titles, sometimes asking for personal information or payment. If anything about your NMS2S access looks off, verify it against RLD's official staff directory before you click, reply, or send anything.
Can You Change Who The Controller Is?
CCD's page doesn't offer a self-service way to swap the controlling person before launch. Since it's tied directly to your license record, changing it will likely go through a license amendment in NM-PLUS or direct contact with CCD, not a quick settings change. We haven't found a published step-by-step for this yet. If your listed controller isn't the right person for this transition, don't wait on it, reach out to CCD directly now.
The Bigger Pattern
This is the second time in two weeks that CCD has had to clarify something that was already technically published. Bulletin 26-11, issued August 21, exists specifically because licensees pushed back on the timeline and CCD had to explain, in detail, why it isn't moving.
A Few More Questions We've Been Getting
Do couriers need their own accounts? Yes. Licensed and internal couriers each get their own NMS2S account, and every delivery has to be logged directly in the system going forward. This wasn't tracked the same way in BioTrack.
I use a third party POS. Do I need to do anything? Confirm it's fully synced to BioTrack before the cutover. BioTrack is the source of truth right now, and only what's reflected there at launch migrates to NMS2S. CCD recommends pulling a Current Inventory report directly from BioTrack Traceability as your reconciliation baseline.
Does NMS2S cost anything? No. CCD built the vendor selection around this specifically. NMS2S is free for licensees, with no per-tag fees or ongoing subscription costs, which wasn't true of every vendor proposal CCD considered.
What if something breaks on launch day? CCD isn't promising a flawless rollout. Their own language in Bulletin 26-11 is that "any software change can present issues," and they've committed to real time support after launch, including a compliance team available for calls and troubleshooting. A dedicated help line is also coming, with the number to be posted on the transition page once it's live.
Where do I actually go for updates? One place: the NMS2S Transition page. CCD says it'll keep posting resources and updates there as they become available, alongside the existing bulletin system.
Untangling exactly who's authorized on your license, or making sure your systems are actually synced before a deadline like this one, is the kind of ops work we do for New Mexico cannabis brands like High Lonesome and Lifted Lemonade. If today caught you unprepared, get in touch.
Check your NM-PLUS record today. It only takes a minute, and it's the one step that actually needs a human to look at it.